Report issues
We're currently not allowing issue reporting directly via ITS. Please use the feedback form to submit your issues.
ITS should filter out closed issues
Question is how do you show closed issues in case they're always filtered. Maybe a "Show closed" option could somehow do the trick.
Edit should only allow admins to change certain fields
ITS Admins groups should be automatically created. Only this group is allowed to change the following fields when editing:
- Issue type
- Project
- Reported time/by
- Closed time/by
- Workflow (tho this should rely on dynamic workflow module)
Add implied ranking field to ITS
High priority and low impact can and should be quickly fixed whereas low priority and high impact will end up lower on the list. With this in mind a "ranking" can be determined using the priority and impact fields (similar to the risk score in the Procon plugin).
Priority scores:
High
Medium
Low
Impact score:
LowMedium
High
Ranking = Priority score + Impact score - 1
Examples:
1 = High priority + Low impact
2 =
High priority + Medium impact
2 = ...
